You just got a call that the network went down while someone was receiving surgery in a dental office, but as you are about to troubleshoot, you get another call from the CEO asking you to personally come up and fix his computer. Which problem do you prioritize first and how do you prioritize it?
Help Desk Coordinator Interview Questions
3,160 help desk coordinator interview questions shared by candidates
Are you still interested in the role?
Name a challenge you faced in prior job, how did you overcome? How do you prioritize user requests.
If I was comfortable using certain troubleshooting steps to diagnose a certain issue.
Tell them more about my dreams.
If a customer called and could not connect to google what would you do?
What do you do when you have a problem you can't fix while in a busy atmosphere?
If the position was split into two roles, one being a more technical hands on and the other more of a management role, which would I choose?
Getting to know you.
What was one the most difficult people you had to deal with?
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