Nov 8, 2012
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Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
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Mostly situational and behavorial questions. Be prepared to give an example of how you handle stress, working with teams, technical questions, and others.
They asked me about my background.
How to document a ticket
Interview was ok. Standard questions (strength/weakness, a time were you had to solve a difficult problem, etc.)
A user has made a call regarding that their computer isn't working, how would you troubleshoot it
If given the opportunity what field would you prefer over this one?
How well do you perform under stress
Discuss experience in Active Directory
What prior experience do you have
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