Past experience if any
Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
Any technology experience
How do you make a peanut better -jelly sandwich?
Do you have any questions?
Why BuzzFeed?
How many years of help desk experience did I have.
All technical questions related to a computer and the internet.
How would you troubleshoot a PC with a black screen?
Technical: What is DHCP? What is a VLAN? What is a Firewall? Soft: Why Evolve IP? What gets you up in the morning? What do you like about your job? What don't you like about your job? Do you have any questions for me?
One question was a user having an issue with connecting a smart tv to a wireless network and the various troubleshooting steps I would take. Another was someone having issues with display settings on an additional screen. Nothing too crazy technical.
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