If there is a problem you can not solve what should you do?
Help Desk Technician Interviews
Help Desk Technician Interview Questions
Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
1,235 help desk technician interview questions shared by candidates
Basic questions about yourself, then technical questions about the role.
What is your professional background?
Asked basic network troubleshooting questions and Microsoft Exchange questions
How do you deal with a stressful situation kind of question.
describe work experience in computers.
How do you join a Windows PC to a domain?
A customer states that when they turn their computer on, they see it light up, and they can hear the fans spinning, but their monitor is not displaying anything. What is the first thing you look for?
How well do you understand SLA's?
basic knowledge concerning MS Office 365, Windows OS, Outlook, active directory, web servers, TCP/IP etc.
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