Help desk technician interviews are designed to test your ability to communicate clearly and solve problems over the phone to people who are often flustered. Good communication and the ability to simplify solutions are key qualities for potential employees. Certain certifications may be required depending on the field of work.
He asked me about my experience. I told him I have been a Field Service I.T. professional for 35 years. He explained what the job entailed, at which point we both agreed that this interview was set up by a recruiter that didn't understand the I.T. industry that well.
One question that stuck with me was : "What would your previous manager state as your weak points that you could improve?"
basic networking and computer programming and communication skills
To share a day to day with my experience
Te us why you choose to apply to this job?
What do you believe makes you a good fit for the role?
What is an IP address and where can you check your ip?
Do you have previous experience
If an end user can't access the internet what do you do?
How do you keep up to date with new technology?
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