Basic computer troubleshooting scenarios as well as the typical interview questions.
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,768 helpdesk interview questions shared by candidates
They asked about previous employment and work I did at those jobs.
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How do you learn new infromation
How do resolve issues you don't know the answer to?
whats a dhcp? whats DNS?
What is the most important for you in this position ? What is a VPN ? What is a WIFI ? Do you know how to use EXCEL ? Where do you see yourself in two years ?
Tell us about a time when you’ve been caught off guard.
Tell me about your current role and softwares that you utilize
Most of the questions were asked during the phone interview. A lot of questions about your previous working experience and your future plans.
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