When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
What are my weaknesses and strengths? Why do I want to move to Portugal, what do I like about it? Why do I speak so many languages? Are the languages I speak hard? A lot of questions about what I would do in this or that situation as a helpdesk agent, how i would resolve different problematic situations, etc.
Describe a time where there was a conflict at work and how did you resolve it.
What is your professional background?
Name the ticketing applications you have used ? ( I am guessing this is what he wanted to say, because he did not speak clearly or proper English to me )
How have you handled an unpleasant customer in the past?
Why Achieve?
Tell me a little about your IT and Customer Service experience
Why do you want to work at HubSpot?
Experience with Mac and PC? Explain both.
Do you have any questions?
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