How do you tackle difficult situations with customers.
Helpdesk Interviews
Helpdesk Interview Questions
When hiring help desk specialists, employers are looking for candidates who demonstrate both technical expertise and strong customer service skills. Be prepared to answer technical questions about how to troubleshoot issues relevant to that company's technology as well as situational questions to assess how well you can keep your cool with frustrated clients.
1,768 helpdesk interview questions shared by candidates
Asked about your child care experience
Q: Where do you see yourself in five years.
How would you deal with irrate clients.
They asked me to take an IT assessment,
Can you tell me a little about yourself?
Behavior based questions.
Command prompts, how to clear cache on a windows PC, what questions you would ask a customer
They asked how to explain copy and paste to someone who had never heard of it. No other questions relating to the job. Just targeting personality and not capability which isn't a bad thing, just wish they were up front about it with the recruiter.
Do you know how to migrate computer domains?
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