Basic it knowledge, sql server and ticket system
Helpdesk Support Interview Questions
1,767 helpdesk support interview questions shared by candidates
Reason for wanting the job
How to install MS outlook.
How do you define empathy, what does ownership mean to you, talk about a time when you called Sony or Microsoft support, what are the websites for Sony's and Microsoft's human contact support
Talk through your CV
There were a few challenging questions
Do you speak the Swedish language?
How to secure a wireless network?
What would you do if a person called and said "I can't open Outlook"
If a user calls saying they cannot connect to the internet what would you do?
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