Name time you went above and beyond for a customer
Helpdesk Support Specialist Interview Questions
1,768 helpdesk support specialist interview questions shared by candidates
Do you understand the process for tickets and escalation?
Listen to tape
Describe a situation that was bad and you made better
What have you done trouble-shooting wise for hardware and software issues with computers and peripherals? (Don't be afraid of this question....it's mostly a test for personality, adaptability, willingness to learn and enjoy helping others).
Do you interest in Support
Describe the implementation of a creative or technical project that you played a significant role in as the lead or as a key player in the project.
Tell me about yourself
The biggest concern was my level of interpersonal and customer skills.
Can you tell me how to pull up an IP address?
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