Home Sales Interview Questions

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A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?
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AT Home Advisor

Interviewed at Apple

4.1
May 20, 2013

A customer is crying on the phone, she has spilled water on her laptop which is no longer functioning. Water damage is not covered under Apple warranty thus she is not eligible for refund or replacement. What do you tell her, and how?

They kept trying to talk me out of the job saying I wasn't qualified for it with the intention to see my dedication to it. Otherwise it was pretty straight forward in regards to tell me about yourself, etc. I would recommend making a business plan if you're new to the industry.
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Home Mortgage Consultant

Interviewed at Wells Fargo

3.5
Feb 13, 2014

They kept trying to talk me out of the job saying I wasn't qualified for it with the intention to see my dedication to it. Otherwise it was pretty straight forward in regards to tell me about yourself, etc. I would recommend making a business plan if you're new to the industry.

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