I dropped my phone in water and worried it wont turn on.
Homes Interview Questions
7,016 homes interview questions shared by candidates
What would you tell a customer who just got off a plane and they can't send any messages or call out?
I can not get my I phone to come on.
You have experience in customer service, so you must have come across an upset caller once or twice. How do you handle upset customers?
Role play question: I just received my new ipad, however I didn't get a receipt. Do you know how I can get a receipt? How about a paper receipt?
What would you say to a customer if they told you they needed help moving contacts from old iPhone to new iPhone after getting old iPhone wet. Old iPhone won't come on at all.
What would you advise someone to do if their phone wouldn't connect to wifi?
They had scenarios in a chat based environment.
How do you handle an angry customer?
Describe a customer care example. What was the problem how was it resolved. Check off list ofwhat Apple products youuse
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