Customer Success Manager (CSM) applicants have rated the interview process at impact.com with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager (CSM) roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at impact.com overall takes an average of 20 days.
Common stages of the interview process at impact.com as a Customer Success Manager (CSM) according to 1 Glassdoor interviews include:
Background check: 20%
One on one interview: 20%
Skills test: 20%
Other: 20%
Presentation: 20%
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I applied online. The process took 2 weeks. I interviewed at impact.com in Sep 2025
Interview
Had an interview, requested feedback and was just ghosted - they didn’t really even focus on my previous work but were more concerned about how I liked to be managed
I applied in-person. The process took 2 weeks. I interviewed at impact.com (Singapore) in Dec 2022
Interview
The interview gone smoothly. The interviewers and users are very casual. The questions are so simple yet deep and meaningful. You will have a long session of discussion about yourself and also the industry to see if you are cultural fit for the company.