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894 information technology help desk interview questions shared by candidates

Who on the entire earth asks salary expectation the first question!! And she said - without wasting your time your salary expectation in the given application is such and such - I replied yes - Her respond - Unfortunately we currently offering way less than that amount!! You actually wasted my time answering this assignment questions, if you checked my details in the application, why you offer me an interview!!! If the given details are not suitable for you why did you waste my time on useless assignments!! I was so confused by the first question, I wasn't expecting such a question, instead of speaking about Skills, job roles, she spoke about Salary as the first question!
avatar

IT Help Desk Agent

Interviewed at Achieve Test Prep

4.4★
Nov 12, 2020

Who on the entire earth asks salary expectation the first question!! And she said - without wasting your time your salary expectation in the given application is such and such - I replied yes - Her respond - Unfortunately we currently offering way less than that amount!! You actually wasted my time answering this assignment questions, if you checked my details in the application, why you offer me an interview!!! If the given details are not suitable for you why did you waste my time on useless assignments!! I was so confused by the first question, I wasn't expecting such a question, instead of speaking about Skills, job roles, she spoke about Salary as the first question!

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
avatar

IT Help Desk Support

Interviewed at NSC Global

3.3★
May 17, 2023

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?

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