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Insurance Claims Interview Questions

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115 insurance claims interview questions shared by candidates

Why do you want to work for progressive? What about our company appeals to you? Briefly describe each job you have had and your roles and how they would relate to this position? (One question hard to do in star format in 3 mins) Name a time you have had to gather information from multiple sources to make a decision, what was it and what was the outcome? Name a time you had to make a decision quickly, what was it, the process you used, and the outcome? How do you prioritize your work in your current role? (If you have multiple roles at one job in addition to your main role, hard to give exact scenarios in 3 mins) Describe the jobs you have had in the last 5 years? What were your roles? Why do you want to work in claims? What experience relates to the role? Of the jobs you have had in the last 5 years, what job did you like the most and why? What job did you like the least and why? (Remember star format)
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Insurance Claims Adjuster Trainee

Interviewed at Progressive Insurance

3.8★
Aug 10, 2022

Why do you want to work for progressive? What about our company appeals to you? Briefly describe each job you have had and your roles and how they would relate to this position? (One question hard to do in star format in 3 mins) Name a time you have had to gather information from multiple sources to make a decision, what was it and what was the outcome? Name a time you had to make a decision quickly, what was it, the process you used, and the outcome? How do you prioritize your work in your current role? (If you have multiple roles at one job in addition to your main role, hard to give exact scenarios in 3 mins) Describe the jobs you have had in the last 5 years? What were your roles? Why do you want to work in claims? What experience relates to the role? Of the jobs you have had in the last 5 years, what job did you like the most and why? What job did you like the least and why? (Remember star format)

Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"
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Auto Insurance Claims Adjuster

Interviewed at GEICO

2.7★
May 24, 2014

Vague questions are the worst for me, such as, "Describe a time when you went above and beyond." Which was one question. One was a time management question. " You have 15 minutes to get to an appointment at 2, you also have to return an email by 2. In addition to this you have 3 phone calls to return by the end of the day and some emails to return by the end of the day. Which tasks do you do first?" Another question was, " You give a claimant and estimate stating that their car will take 9 hours and x amount of dollars to repair, the mechanic you are using accuses you of trying to cheat the customer, what do you do?"

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Glassdoor has 115 interview questions and reports from Insurance claims interviews. Prepare for your interview. Get hired. Love your job.