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3,931 investigation interview questions shared by candidates

The scenario they gave for the written exercise was hilarious and difficult to take seriously. As a while the place seemed to take itself very seriously, particularly in light of the low pay. Employees wear Ugg boots to work, so it doesn't feel very professional either.
avatar

Investigator

Interviewed at Financial Ombudsman Service

2.9★
Oct 17, 2019

The scenario they gave for the written exercise was hilarious and difficult to take seriously. As a while the place seemed to take itself very seriously, particularly in light of the low pay. Employees wear Ugg boots to work, so it doesn't feel very professional either.

I cannot remember all the questions from the final interview as I was being grilled for most of it, but these are telephone interview questions I got asked: 1) Why have you left your current role? 2) Why do you want to work for us? 3) What do you know about the role? 4) Example of dealing with a dissatisfied customer. 5) Example of when you had to make a complex decision. 6) What skills/experience do you have? 7) Why will your skills and experience help with this role? From the final interview, when they asked me, I told them I did not uphold the complaint because it was unreasonable. The manager started asking me what 'reasonable' was. I come from a legal background so I explained I would use the civil standard of reasonable, then he went into detail about to what extent I would think something is reasonable and something is not...so be prepared to be grilled intensely about your answers and provide logical reasons. There was also a competency question about how I would handle an unreasonable customer, how I would handle a complaint and what I think is important to succeed in that role.
avatar

Investigator

Interviewed at Financial Ombudsman Service

2.9★
Aug 11, 2020

I cannot remember all the questions from the final interview as I was being grilled for most of it, but these are telephone interview questions I got asked: 1) Why have you left your current role? 2) Why do you want to work for us? 3) What do you know about the role? 4) Example of dealing with a dissatisfied customer. 5) Example of when you had to make a complex decision. 6) What skills/experience do you have? 7) Why will your skills and experience help with this role? From the final interview, when they asked me, I told them I did not uphold the complaint because it was unreasonable. The manager started asking me what 'reasonable' was. I come from a legal background so I explained I would use the civil standard of reasonable, then he went into detail about to what extent I would think something is reasonable and something is not...so be prepared to be grilled intensely about your answers and provide logical reasons. There was also a competency question about how I would handle an unreasonable customer, how I would handle a complaint and what I think is important to succeed in that role.

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