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It Desktop Support Interview Questions

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1. Please tell us about the most difficult experience you have ever experienced. 2. Have you ever failed to fulfill a customer's request, what was the reason? 3. Have you ever had a disagreement with your manager and how did you resolve the issue? 4. Was there a Manager you respected? "Why did you respect that person?" 5. A failure occurred in which the screen of the customer's PC became black. On the premise that I received a call from a customer, I did a role-play test on how to deal with a customer.
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IT Support Engineer

Interviewed at Amazon

3.5★
Feb 12, 2023

1. Please tell us about the most difficult experience you have ever experienced. 2. Have you ever failed to fulfill a customer's request, what was the reason? 3. Have you ever had a disagreement with your manager and how did you resolve the issue? 4. Was there a Manager you respected? "Why did you respect that person?" 5. A failure occurred in which the screen of the customer's PC became black. On the premise that I received a call from a customer, I did a role-play test on how to deal with a customer.

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