In a situation, there are few users requested for IT supports at the same time, through different channels (on-site, phone call, chat). Which user would you prioritise? Reason?
It Service Desk Interview Questions
1,701 it service desk interview questions shared by candidates
What is DNS?
Background check and some technical questions
How would I deploy Windows 10 to ~130 Windows 7 user, local and remote?
how to handle stress.
Are you cool.
The first interview was technical and dealt with server configuration and basic help desk troubleshooting. The second interview was about the company and dealt with the non technical aspect of the job.
What do you like to do in your spare time?
How would you handle a difficult customer or staff member?
Multiple questions based on previous situations and actions/end results
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