Simple technical questions like: I cannot print I cannot log on Customer is upset - how do you deal with them? Have you used XYZ app (SCCM example)
It Service Desk Interview Questions
1,701 it service desk interview questions shared by candidates
What skills do you possess ?
The meaning and use of DNS and DHCP in the network and how we can use this things to trouble shoot network connectivity problems
Why do I want to work in that position
Do you have the ability to balance customer service and technical troubleshooting?
Tell me about yourself why would you be a good fit for IBM
Tell me what you know about the company.
Why did you apply for this job?
If you were asked to teach an employee how to tie their shoes over the phone, without the ability to physically show the steps, how would you best guide the caller to the desired end result?
There weren't any unexpected questions and none of the questions seemed particularly difficult.
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