Describe a time when you had to resolve a major crisis.
It Support Manager Interview Questions
7,686 it support manager interview questions shared by candidates
Role and experience specific questions
Have you ever had a project that failed?
Why they should consider me for the position. And what motivated me in live.
typical HR questions plus job related questions
Experience in Billing and charging domain (BSS) as well as utilities directly
First question was why do I want to work there. They mostly talked, honestly if there was a 20-minute conversation, I talked roughly 2 minutes of it.
What’s a day in the life at your current job?
Motivación para cambiar de trabajo
They asked for about priority incidents and the basic ITIL severity scale, they were right to do so, it's a must for this type of job. I understand a P1 severity and production outages, and more importantly how to seek resolution, PIR and RCA so that it may never occur again. CI (configuration items) also offer a knowledge base of sorts in itself, I have plans on utilizing that .
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