Not so much unexpected, as difficult to answer--I was asked about what I thought about the programming of the NYPL. I had researched what I thought was the specific branch I was applying to, but it turned out she meant the NYPL as a whole, and their library-wide programs.
Something along the lines of how you would support staff through change.
How does your experience fit with this role?
What do you think makes good customer service?
Tell us a time you have suggested a system change that has then been implemented
What is a difficult situation you've faced and how did it turn out?
What would you do if you don't know the answer to a question or problem?
Do you know the field you are responsible for?
Typical library management questions. It was difficult to gauge the authenticity of the entire interviewing process.
What is your weakness?
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