There was first a video call interview which was about myself and what kind of person I am. Then came an in-person interview which was with a group of their team. However, when I arrived I had to wait for the interviewers, and essentially interview twice and repeat what I said as they were not able to join at the same time. I'm not sure if this was just me or if this was how they normally conduct interviews. Either way, it was tiring by the end and I don't think I answered the questions as well as I could have by the end and I think this hurt me as I was not offered the position.
Interview questions [1]
Question 1
They asked about customer service of course and just questions about how you would go about answering customer service tickets. The questions themselves weren't difficult.
Customer Service Associate applicants have rated the interview process at lululemon with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at lululemon as a Customer Service Associate according to 1 Glassdoor interviews include:
Group panel interview: 50%
Phone interview: 50%
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