"As a management trainee, your ultimate goal is to become a manager through your ability to analyze, organize, and collaborate. In an interview context, employers will be interested to see if you are familiar with how they operate, what your motivation is, and the meaning of customer service to you. Often times, you will be responsible for handling difficult customers, so know how you would role-play this scenario. To show that you are up for this job, emphasize that you are up for challenges, multi-tasking, and leadership."
Example Case Question: How would you decrease the volume of email requests our agents have to process? This question was posed after being able to connect with live agents taking calls, reviewing the customer management system, and being given an opportunity to ask an agent questions. Each interview has the same format mat: Tour/Interview/Case question about something you saw on the tour.
How do measure success?
Who would you hire in this room?
What are your relevant characteristics, from the cultural test, which you have to pick from a number of choices.
If you could grab anything in the market and cook it what would it be
Do you know how Enterprise started?
Tell me about a time when a customer was'nt satisfied.
Name a time you had to persuade someone and how you did it
How would you sell me this pen?
Where do you see your self in 6 months
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