Manager Customer Service Interview Questions

2,564 manager customer service interview questions shared by candidates

General history, performance, and work style questions. Not many "behavioral interview" questions. The last interview was more of a meeting with people who all asked me if I had any questions for them. I got the feeling the decision had already been made at that point, though I wasn't sure if they decided on me or someone else. I am guessing they just put a certain # of people through the same process, whether they are interested in you or not at any point. As a manager, I would hate to have to interview this way because I like to do the right thing by people, and not mislead them just to check boxes or fill quotas.
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Customer Service Manager

Interviewed at QuidelOrtho Corporation

3
Jul 10, 2020

General history, performance, and work style questions. Not many "behavioral interview" questions. The last interview was more of a meeting with people who all asked me if I had any questions for them. I got the feeling the decision had already been made at that point, though I wasn't sure if they decided on me or someone else. I am guessing they just put a certain # of people through the same process, whether they are interested in you or not at any point. As a manager, I would hate to have to interview this way because I like to do the right thing by people, and not mislead them just to check boxes or fill quotas.

Since I did the hiring I will talk about basic question I asked everyone... 1) I have many people for this one job, Why should I hire You? 2) If I asked your previous manager (or teacher for High school students) what was your best asset, what you they tell me? 3) followed immediately by If I asked this same person what do you need to improve on what would they say...(this answer carried a lot of weight and you would be surprised how they answer....
avatar

Customer Service Manager

Interviewed at Food Lion

3.3
May 27, 2016

Since I did the hiring I will talk about basic question I asked everyone... 1) I have many people for this one job, Why should I hire You? 2) If I asked your previous manager (or teacher for High school students) what was your best asset, what you they tell me? 3) followed immediately by If I asked this same person what do you need to improve on what would they say...(this answer carried a lot of weight and you would be surprised how they answer....

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