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Manager Customer Success Interview Questions
17,473 manager customer success interview questions shared by candidates
What are you targeting for your compensation?
Why I deserved the position
What is your current salary?
1. How well can you do this job given your previous jobs were writing related?
The interviewer asked me what tasks my current job entailed. He also asked if any other job offers were presented to me from different companies at the time of his phone call.
The person managing my phone screen had no questions. There was no preparation and he had no idea what the role at fivetran actually entailed. I asked about renewals/expansions and if the CSM partnered with Sales and other teams. He didn't know. Gave me some bogus response about how the culture is such that they encourage close partnerships and then made a comment about how he "couldn't guarantee [I] would be invited to every sales meeting." I clarified and said I wanted to know more about whether the CSM would be executing contracts and having negotiation conversations or if they partner with Sales to do that.
What was the size of the portfolio I managed.
How do you handle an underperforming team member.
Please provide specific examples of how you have exceeded goals in previous jobs.
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