Our support managers are expected to consistently improve productivity and NPS scores quarter over quarter and dedicate significant time each week to the effort. Describe the management technique(s) you will use so that you will be able to both run the day to day operations and improve the process.
How do you prioritize?
Tell us about a mistake either you or one of your direct reports made, and how it was handled?
Tell us about an escalation you handled?
Tell us about a time you have had to deal with a difficult staffing situation. What was it? and what was the outcome?
Tell us about your relevant experience and what qualities will you be bringing to our University?
How would I migrate internal support from the old application to the new one for all users
They asked me if I was happy. And I was.
I was asked a series of general and specific questions related to my experience as a manager. The questions focused on situations where I had to collaborate with my team to solve problems.
General competency and scenario based questions
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