Experiences on previous job (projects, issues, how I solved them).
Manager Support Interview Questions
2,455 manager support interview questions shared by candidates
They asked the usual questions in regards to management; have you ever fired an employee, how did you go about doing so? Asked me to list me accomplishments and challenges.
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
How do you differentiate the customer support role in an E-Commerce vs. Product company? What would be the KRAs for the customer support group?
How would you explain decrease in resolution time?
usual IT support management questions
All questions were McAfee product question Especially ePO.
What was a situation where you had to work outside the box to solve an issue?
The interview questions were easy
Incident and Change Management Process
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