Managers Interview Questions

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A customer comes in to return a sweater without a receipt (still has tags) and refuses a store credit or exchange because she paid cash and wants cash back. She is frustrated and threatening to never ever come back to Macy's again even though she's shopped here for decades. The sweater is priced $24.99. Would you refund the customer in cash or explain Macy's return policy again and let her walk away?
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Group Sales Manager

Interviewed at Macy's

3.4
May 17, 2009

A customer comes in to return a sweater without a receipt (still has tags) and refuses a store credit or exchange because she paid cash and wants cash back. She is frustrated and threatening to never ever come back to Macy's again even though she's shopped here for decades. The sweater is priced $24.99. Would you refund the customer in cash or explain Macy's return policy again and let her walk away?

A IQ question: I have 9 coins and 8 have the same weight and the last one is heavier. I also have a balance beam to weigh the coins with. I can only use the balance beam 2 times to find the heavier coin. How do you find the heavier coin?
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Software Engineering Manager

Interviewed at NetApp

3.8
Mar 19, 2009

A IQ question: I have 9 coins and 8 have the same weight and the last one is heavier. I also have a balance beam to weigh the coins with. I can only use the balance beam 2 times to find the heavier coin. How do you find the heavier coin?

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