I cannot answer the question regarding if I was offer a job because she had several other people to interview and would follow up with me.
Member Service Representative Interview Questions
1,803 member service representative interview questions shared by candidates
Describe a time when you received excellent customer service, what happened?
1. What kind of cash handling experience do you have? 2. Which would you adhere first: customer service or company policy? 3. Name a situation where a customer gave you a hard time. What steps do you take to destress from a situation? 4. What do you know about Navy Federal? 5. Explain the services we (NFCU) offer. 6. Describe previous work and why those skills would transfer to the position were asked for?
Name a time you had to go over and beyond for a customer?
Describe an instance when you had to pause and be sure you were understood.
How do you handle constructive criticism?
Describe a time when you went above and beyond for a customer.
i dont remember. not difficult questions
How do you stay organized and prioritize different assignments?
Give me an example of when you provided excellent customer service. Give me an example of how you handled an angry customer. Give me an example of a time you made a mistake What are your short term goals? Tell me about yourself.
Viewing 1781 - 1790 interview questions