Which of USAA's core values do you feel describes you?
Member Service Representative Interview Questions
1,803 member service representative interview questions shared by candidates
What is a particular skill that you have, that you believe can be translate well into the work environment. Also give an example of where you used this in your previous vocation.
strengths
Have you experienced situations where a customer might've been agitated, or hostile? How did you react?
Describe a problem that I had solved previously.
Explain a time when a coworker upset you ... How do you help your team?...
Behavioral questions
Behavioral Interview Questions Ex. Tell me about a time when...
First in person interview. Describe how you would make a peanut butter and jelly sandwich!.
I was asked to demonstrate how I would sell a pen. As the Manager passed the pen over to me and said "Ok, sell me this pen." It was as if she were telling me to prove to her right now that I can sell any random item to a difficult and suspicious customer. It was unexpected and somewhat difficult because such an ordinary object did not seem to have any redeeming qualities. I was forced to find redeeming qualities and make the pen an interesting and valuable purchase.
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