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Member Services Representative Interview Questions
1,803 member services representative interview questions shared by candidates
What type of Customer Service experience do you have?
What was your most difficult experience working with others in your past experience?
I was asked about what I did in my previous jobs.
What experience I had in the field.
Brief overview of your job history, mainly those customer service related. Example of how you handled(or would handle) a frustrated customer. Mock call
Did you get a chance to do any research on our company? Tell me about your past work experience. Have you ever taken calls in the medical field? Will there be any work restrictions in your work availability? What time zone are you on? What kind of dialers have you worked on? How long have you worked from home? Do you have a problem being a W2 contract? Are you currently working? Are you comfortable working in a environment with performance metrics? What kind of performance metrics are there at your current job? Are you looking for long term employment? Describe your home office. Are you comfortable with a representative visiting your home to examine your work space?
How did you handle a customer who was upset?
They want to see originality. Make sure you answer honestly. YMCA isn't trying to hire robots.
nothing I can think of. I have been a seasonal employee so I knew the person interviewing me.
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