How are your strengths and weaknesses
Online Customer Support Interview Questions
7,422 online customer support interview questions shared by candidates
The questions are your ability to properly score online tests using a set of rubrics. You need to score the tests within a specific range of accuracy in order to pass the test. The questions are basically a trail run of scoring oral responses to prompts. It may appear to be an easy task but it is not easy. You need to score based on a rubric and each strand of the rubric is unique. In order to score fairly you need to be very aware of the rubric strands and listen to the prompts having all the strands in front of you so you can determine the final score. These tests are very important for the test takers so it is very important that you score accurately.
How would you deal with a difficult customer
How well can you work in a team?
What does the job entail in your opinion
Tell me about yourself? Why should we hire you? Give an example where you displayed (a skill you put on your cv)
Tell us a bit about yourself?
What makes a good team?
Have you ever had a bad experience with a customer
Have you had to deal with an unhappy customer and how did you deal with the situation
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