Operations Lead Interview Questions

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Background: The board and CFO think there is an issue with refunds and we need to improve here. A sample of refund transactions are attached. Brief: bring more structure to the company's refund process with the aim of reducing it by 50%. Refunds occur both self service (online via our website) and via our sales team. Come up with process for both and escalation between the self service & sales team.
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Operations Lead

Interviewed at LuxuryEscapes

3.8
Jan 30, 2025

Background: The board and CFO think there is an issue with refunds and we need to improve here. A sample of refund transactions are attached. Brief: bring more structure to the company's refund process with the aim of reducing it by 50%. Refunds occur both self service (online via our website) and via our sales team. Come up with process for both and escalation between the self service & sales team.

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