Asking for examples of dealing with difficult patients in the past and how you handled it. Also how your previous or current supervisor would rate your attendance and why you were looking to leave your current position. And of course they asked about relative experience.
Tell me about a time you went above and beyond for a customer
Name a time you overcame a challenge
How did you handle a difficult customer or situation? Tell me about yourself... They kept asking the same questions but worded them differently.
The questions weren't really hard but it was more so a meet and greet type thing. They asked general questions and really just wanted to get a fill for who you are. I will say the Caucasian gentlemen was very pleasant while the African American lady was very straightforward and not so nice; she came off kind of snobby. During my interview, she says oh did I cover everything I'm not sure I've interviewed about 20 people. I thought that was not cool being that I was already nervous.
Name an time when you made a mistake? What did you do? Did you correct it? If so, How?
What would you say your last employer would say you needed to improve on?
Tell me about a time you went above and beyond for a customer
Give a time you had competing priorities. How did you manage?
Can you explain a time you handled a difficult customer and what did you do?
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