Only two questions: Has there been a situation where you've had to follow company rules and regulations.. did you feel you could have done this any better? A time where you exceeded customer expectation? An exercise to pick out a list of items with NO mistakes.
One time you overcame a challenge
Questions were all associated with their values
Why Tesco?
I was asked what were my expectations of working at Moneypenny?
Group discussion, but actually no discussion it was just like a topic and each person need to present their views, women are better multitasker.
what is the your motivation to apply this job
Ask about the expected salary
Deeper dive questions were asked. All basic questions were asked at the first interview
Describe a time when a customer made a complaint and how you dealt with it
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