What relevant experience do you have related to this position?
Personal Support Associate Interview Questions
11,393 personal support associate interview questions shared by candidates
motivational- what do you know about the role? what do you know about Natwest and why should you be chosen for the role? competency based- tell about a time you went above and beyond for a customer when have you had to work in a team to resolve a customer issue when have you given good customer service? when have you acted with integrity to ensure the values of the company are held but you still delivered the needs of the customer? tell us what you enjoyed most about your recent job and what you enjoyed least. tell us about a time you gave good advice to a customer the role relevant questions were weaved into the competency based ones reole play- i was given 2 sheets of paper one with some info about natwest and one with a person's bank statement. the scenario was that a person wanted to see me regarding whether they had enough money to make a purchase and if they would be going into overdraft if they made that purchase or not. you have to look at the bank statement carefully and pick out the relevant information
Tell me about a time you had a problem with a customer and how you overcame it
Are you willing to work on Saturdays?
Tell me about a time you had to tell someone no.
what would you say if a customer wanted to bribe you
tell me about a time when you overcame a difficult situation with a customer
What are your experiences working in high-pressure situations?
Proof read a section of text
Where do you see yourself in 5 years
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