Mostly just vibes and behavioral stuff, asked about my previous roles and what I did in them. No technical questions or case studies at all, just conversational questions about my background and fit.
Product Support Analyst Interview Questions
183 product support analyst interview questions shared by candidates
Tell us about your past work experience
The video interview was more like personality questions. Nothing crazy. The aptitude test was like the SAT kind of, but it wasnt too hard.
Behavioural questions mostly. Customer experience
Tell me about a time you had to deal with a difficult client
They asked how I determine priorities when recommending product work.
For you, what is more important: technical ability or emotional intelligence?
What's your favorite and least favorite aspect of working directly with customers?
If a client faces technical problems, what steps would you take to deal with him?
How will you deal about an issue wherein a client have been using the software for more than 5 years and is more knowledgeable than you. Will you refer him to your Team Lead?
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