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Hi there,
Thank you for taking the time to share your feedback regarding your recent interview experience with our company. We genuinely appreciate your input, as it helps us continually improve our processes. More importantly reminds us of the importance that each and every candidate experience holds.
First and foremost, we want to extend our sincere apologies for the challenges you encountered during our recruitment process, particularly the lapses in communication and the inconsistencies you experienced. This falls well below the standards we aspire to uphold, and your feedback has our full attention.
It can be very frustrating to feel left waiting for responses during the interview process, and we apologize for the inconvenience this has caused you. This is an area where we clearly fell short this time, and we will work diligently to ensure this doesn't repeat in the future.
Regarding the change in role designation from Director to Senior Manager, we acknowledge the disappointment this must have caused you. We recognize that such changes can be unsettling and unacceptable. At rePurpose, we aim to ensure that role changes are not merely superficial, but indicative of genuine opportunities for growth and learning. In this instance, due to certain circumstances, we had to adjust the role based on urgency and merit. While we did make efforts to personally communicate this change to each candidate telephonically, we acknowledge that we could have handled it more effectively, and for any confusion or frustration this may have caused, we deeply apologize. We are committed to doing better.
It's important for us to address these issues internally and take steps to prevent them from happening again. Your feedback is invaluable in helping us make these necessary improvements. As an immediate action, we are implementing a regular follow-ups with candidates as part of core KPI, and to provide candidates with alternate options for voicing concerns about any delays. Additionally, we have updated our website's FAQs to facilitate direct communication with our team, bypassing the applicant tracking platform.
If you would be open to discussing your experience in more detail or providing any additional insights, we would appreciate the opportunity to hear from you. Please feel free to reach out to us directly at shubham@repurpose.global, so we can better understand your concerns and work towards a resolution.
Once again, we appreciate your feedback, and we are committed to learning from it and evolving our processes accordingly. We look forward to hearing from you and working towards a more seamless experience in the future.
