Remote Support Interview Questions

4,222 remote support interview questions shared by candidates

First, the interview started off by asking about my experience. Q: "How many tickets, on average, did you take on each day at your past job?" Q: "What are your strengths/weaknesses?" Then, they interjected completely inappropriate questions about my personal opinions and beliefs. To be clear, the topics themselves aren't a problem to discuss, it's the fact that they came up so abruptly in a professional interview about a Billing Support role that threw me for a loop and turned me off completely. It's simply not professional to ask these questions in a 2nd round interview. Q: "What do you think of the Alt-Right movement?" Q: "How do you believe Trans people are being persecuted?"
avatar

Billing Support (remote)

Interviewed at OkCupid

3.5
Jul 2, 2023

First, the interview started off by asking about my experience. Q: "How many tickets, on average, did you take on each day at your past job?" Q: "What are your strengths/weaknesses?" Then, they interjected completely inappropriate questions about my personal opinions and beliefs. To be clear, the topics themselves aren't a problem to discuss, it's the fact that they came up so abruptly in a professional interview about a Billing Support role that threw me for a loop and turned me off completely. It's simply not professional to ask these questions in a 2nd round interview. Q: "What do you think of the Alt-Right movement?" Q: "How do you believe Trans people are being persecuted?"

Leave a message Listen to below message received by a customer: You would usually have a specific process to follow. This is not the case here, so reassure the client, and come up with a realistic solution. (Content of the message: Hi I'm calling because I rented some ski gear from you that I'm supposed to pick up this afternoon, unfortunately I'm stuck in traffic and I won't be able to make it in time before the store closes, I'm a little panicked cos I have tomorrow morning a ski lesson, can you assist me or tell me what to do?) Please record a 30s message you would leave him:
avatar

Remote Customer Service Agent

Interviewed at Onepilot

4.4
Dec 23, 2024

Leave a message Listen to below message received by a customer: You would usually have a specific process to follow. This is not the case here, so reassure the client, and come up with a realistic solution. (Content of the message: Hi I'm calling because I rented some ski gear from you that I'm supposed to pick up this afternoon, unfortunately I'm stuck in traffic and I won't be able to make it in time before the store closes, I'm a little panicked cos I have tomorrow morning a ski lesson, can you assist me or tell me what to do?) Please record a 30s message you would leave him:

Viewing 2191 - 2200 interview questions

See Interview Questions for Similar Jobs

Glassdoor has 4,222 interview questions and reports from Remote support interviews. Prepare for your interview. Get hired. Love your job.