Briefly tell me about yourself Tell me the technology you are excited about Tell me why you choose to work at Verizon Tell me a time you finish a task without any help or supervisor Tell me a time your we’re not able to solve a customer problem, how do you handle it to solve the issue And more questions,
I was asked how I would handle a problem with a clients account.
Two role play scenarios. Each involved different situations where a customer was upset about a billing issue.
2 Mock Customer Service scenarios occurred. I played the agent and the interviewer played the customer.
Why did you choose HCL ?
They asked about the projects on which I have worked and what difficulties I faced.
Do you consent to being monitored via web cam
Tell me about a time you went above and beyond to solve an issue at work
What would you do in a situation where a customer wanted to cancel their subscription plan? A) Offer a discount B) Talk negatively about competitors C) Cancel their subscription
If you had an irate customer who was hostile and you needed to transfer them to another department, how would you do it?
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