if a customer was irate and upset about something on the bill how would you handle the situation?
Representative Interview Questions
209,414 representative interview questions shared by candidates
Why do you want this job?
What is the difference between a router and a firewall?
These were NOT your typical customer service questions I were used too. A few were typical like how you handle irrate customers, about billing cycles and credit card information. But they weren't hard. Just wasn't prepared.
Was asked about my customer service skills and how I would approach difficult customers.
Why I wanted the job
What do you expect to get from an MBA?
I can see you have a lot of experience.
Who would play you in a movie?
just get prepped for STAR questions and be able to relate it specifically to the position you are applying for. They ask certain questions just to see how you reply. It gives them an idea of how you will communicate your thoughts. What will you bring to the team?
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