Imagine the overall passenger satisfaction score has declined significantly over the past three months at one of Heathrow's airport terminals, but the operational teams cannot identify any obvious cause. How would you approach this problem from a research perspective? Please outline your initial steps and any key considerations.
Introduce yourself to us Explain your background Why do you like this role
Where do you see yourself in 6 years from now?
Why do you want this job at this stage in your career?
Why do you want to work at Microsoft and what at that specific position?
What companies would you say have a great customer experience and why?
Tell me about yourself
How would you design an alarm clock for the blind? Give examples of user research, design, engineering, and business case.
Tell us about what you are doing right now and what research methods do you follow to achieve the results
Can you describe how you can demonstrate different communications to different audiences and give us two examples of when you have done this successfully.
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