What does customer service mean to you?
Reservation Interview Questions
1,664 reservation interview questions shared by candidates
Describe a scenario where you had to deal with an unhappy customer.
Did you get my message?
When can you start? Can you work nights and weekends Helpful if you have cruise experience
Nothing really difficult or unexpected. No traps or tricky bits. Just felt like meeting someone and talking about a job opportunity.
Name a time you gave excellent customer service? How would you deal with an irate passenger?
Describe a time you have used upselling in your previous jobs to add value.
How would you handle a customer being charged for a booking that they cancelled when it doesn't show in the system.
What was one time in any past jobs that you went above and beyond for a client?
Why are you interested in working at Hawks Cay Resort?
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