I was asked what my salary expectation was. That was strange because the question was asked at the end of the interview but he had stated what the pay was at the beginning of the interview.
Resolution Specialist Interview Questions
755 resolution specialist interview questions shared by candidates
Honestly cannot remember what the questions were?
What do you know about TPG Telecom
What systems are you familiar with?
Tell me about a time when you had to deal with a difficult customer and how did you handle it ? Are you able to handle 40+ calls a day?
I received no answer at all, apart from an automated email that they received my application.
How do you de-escalate upset customers?
Describe a time when you successfully de-escalated a situation with a client
Tell me about a time you were pressured to make a decision and how you handled and resolved it.
Why are you interested in this company?
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