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Retail Assistant Interview Questions
7,006 retail assistant interview questions shared by candidates
How would you get additional sales?
What would you do if a customer wanted an item and their size was not on the rail?
If there was a long que and somebody started to complain how would you deal with the situation?
Why do you want to work at primark?
Dans l'ordre : 1) client 2) stock 3) objet manquant vitrine
What is good customer care?
There was no specific questions, it was scenario based. So the first one we had was the manager gave us 10 different scenarios that could happen in a shop, i.e. queues, a well known shoplifter entering the store, clothes all over the floor, a customer collapsed outside etc. And as a team we had to choose the most important 5 and then one person had to explain why. The next task we had was a debate, so the manager split my group in half so it was like 3v4, and then one side had to argue the men's section was better and the other half had to argue that the woman's section was better. Lastly, we had another task similar to the first one, however this was on the personality traits ands characteristics that would be required i.e. efficiency, team work and so forth. Again we had to choose the top 5, rank that 5 most important to least important and then explain why.
What is the most important thing for you between these three ? - Stock replenishment - stock on the floor - dealing with the costumer
You are operating at the fitting rooms and there is a long que, and customers are becoming apprehensive. how would you handle the situation?
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