Why should our clients stay with us? Why didn't you sign up for our products?
Retention Interview Questions
1,364 retention interview questions shared by candidates
What are 5 strengths? What are 5 weaknesses? What would your previous managers rate you on a scale of 1 to 10? How would you rate yourself in your previous roles on a scale of 1 to 10? Tell me about a time that you failed at something. +other behavioral/situational questions related to the company values.
Tell me about a time you tried something new and failed.
What am I looking for in my next position? What drew me to this company/role? My past experience and how that would benefit me in this position? How I handle negative situations/customers? Etc
How would you handle a conversation with a client who wanted to cancel the service?
Give me an example of a time when you had to deal with a difficult customer and how you resolved the issue.
Asked about metrics and goals and lots of role playing.
Tell me about your last experience. Tell me about your family. How do you handle a tough situation? How do you deal with stress?
Tell me about a time you had to handle an angry customer? Tell me about a time you couldn’t deliver something a customer needed? Tell me about a time that you showed empathy toward a customer?
Why do you want to work at dish ?
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