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Retention Representative Interview Questions
186 retention representative interview questions shared by candidates
Try to sell me this remote so that I would want to use it.
Tell me about yourself. What two components of customer service are most important to you? When faced with a difficult situation, what is your first reaction? How would you fit in with Vivint?
Tell me about a time you dealt with a difficult customer? What was the outcome?
Participate in a Role play of sales
Did i ever run into a problem at work and what was my response and how did i come to that response.
Tell me about a time where handle a specific complaint ?
Describe a time you were faced with a difficult situation with a coworker and how was it resolved?
The questions were general customer service and held an interest in whether I could handle stressful call situations (upset customers) and have the drive to sell.
what is a goal that i never accomplished and wished I did. If i could do it over how would I do it?
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