They asked about my past experience and how it relates to the duties outlined in the job description. They seemed to be focused on establishing some benchmarking by asking very specific questions based on accountability (they mentioned these questions are used in all their interviews for this role.
Describe how you handle escalations.
How would you price a United flight of the same time and place compared to other airlines?
Why did you choose this role
Imagine you are adding a route that United has never flown before. How would you go about pricing the airfare for that route and forecasting/measuring performance?
Tell us about a time you worked with someone you didn't get along with.
Tell me about a time you came up with an innovative idea to solve a solution or a problem. Tell me about a time you implemented a new idea.
If we were to add 6" of leg room to economy class, what factors would you consider first?
Tell me a time when your goals or recommendations have not been used by management.
Your old Experience they ask
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