None really. Just be prepared for a lot of "give me an example of a time when...?" Be very specific
Rotating Sales And Support Interview Questions
197 rotating sales and support interview questions shared by candidates
Why do you think you are the best person for this position?
Give an example of a time when you delivered excellent customer service.
How do you feel about asking customers to open up a rewards card?
Why Retail? Why Nordstorm? Knowledge of the company and customer service. My skills and experience.
Traditional retail interview questions, nothing unexpected: Dealing with difficult customers, explanation of short-term goals, why Nordstrom, etc. They did ask if I was familiar with the history of the store, and I was (I read the wiki before I went in), but I didn't feel like saying no would've had a negative impact on the interview.
Have you ever dealt with diversity in the workplace?
None were too difficult. See middle paragraph for specific questions.
What do you define as engaged customer service?
Why customer service?
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