I was contacted within the same week as when I applied for the position. They have multiple titles for what is essentially the same role, and this is to ensure a diversity of the team ... an absolutely essential element to it functioning well. First I interviewed with a team member via Skype video chat. Within the next few days, I had an in person interview with 2 team supervisors. It went well and about a day later, the HR director from Redwood City contacted me with a very fair offer, which I accepted. Tip: Do your research on the company. And don't apply if you are not someone who a) works well in high-pressure situations and/or b) is looking for a traditional work environment/schedule.